FAQ

Does Nature Republic ship internationally? 

No. We are currently only shipping to the United States and US territories via USPS and/or UPS.

How do the discount code and free shipping offers work?

Discount codes only apply to qualifying items. Depending on the rule of each promotion, discount codes and free shipping may not be redeemed together.

 

What are your gifts with purchase (GWP)?

At Nature Republic, we love to reward customers with special free gifts upon checkout! Our gifts with purchase may vary depending on season, availability, and promotion. Gifts with purchase may be different between our online and Irvine Spectrum store. Purchases made in store are not eligible to redeem online gifts with purchase, and vice versa. Gifts with purchase are not guaranteed and cannot be exchanged, modified, or claimed for previous purchases. Please note that gifts with purchase are not automatically added to online orders and must be added to cart to redeem. Gifts with purchase are not redeemable with e-gift card purchases. Please carefully review your order subtotal to see eligible gifts with purchase. If your online order is missing a gift with purchase, this is because that item has sold out and is no longer available. 

Nature Republic reserves the right to cancel any gift with purchase offers or to change these terms and conditions at any time in its sole discretion. If you have any questions regarding our gifts with purchase, please reach out to our team at hello@naturerepublispectrum.com.

 

How does Shop Pay (Installment Payments) work?

Installments
Shop Pay offers you the option to pay in full at checkout, or to split your purchase into 4 equal installment payments. You can't adjust the number of installment payments or the price range available for Shop Pay Installments.

You have the option to pay for orders between $50 and $3,000 USD, including discounts, shipping and taxes, in 4 installments. To use Shop Pay Installments, your shipping address needs to be in the United States.

Fees or penalties
There are no additional charges, interest rates, or late fees. You can pay your balance off early without penalty. However, if you make a partial payment or late payment, then future applications to use Shop Pay Installments might be affected.

Credit scores and eligibility
Your credit scores aren't affected if you use Shop Pay Installments. However, if you don’t pay an installment, or you make a late payment, then your eligibility for making purchases using Shop Pay Installments in the future might be affected.

For more info: https://shoppay.affirm.com/help/s/article/about-sp

 

Some of the products I purchased didn't work out for me. What can I do?

We're so sorry to hear that your items did not work out for you. While we formulate our products to be gentle and effective, we understand that these may not work as desired for some people. We highly encourage you to reach out to our team via the direct chat on our site, or via email at hello@naturerepublicspectrum.com before purchasing any items if you have concerns or questions regarding your skin type and needs. Our team of dedicated skin experts will help you select the right products for you. 

All sales are final and ineligible for refunds, returns, and exchanges. While we hope that you enjoy your products, we are not able to issue refunds at this time. 

In the rare event that you experience a reaction to any of our products, please reach out to our team at hello@naturerepublicspectrum.com. Please note that this does not guarantee a refund will be made, regardless of the purchase amount, and is subject to review. Nature Republic Irvine Spectrum does not cover the cost of return shipping. We ask that you consider our this and our Refund policy before making any purchases. 

 

Damage Claim Reporting

Email a list of damaged item(s) and photos to hello@naturerepublicspectrum.com

PHOTOS NEEDED:

During the photo documentation process, seven different photos will be requested:

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
• Dimensions of the box, including the package height, length and width will also be needed.

Image file formats:

• .JPG
• .JPEG
• .TIF
• .TIFF
• .BMP
• .PDF
• .DOCX
• .PNG

 

What is Nature Republic Aloe Vera?

Nature Republic's best-selling Soothing & Moisture Aloe Vera 92% Soothing Gel is a multipurpose, fast-absorbing aloe gel that provides an instant boost of hydration for hair and skin. Its soothing and moisturizing effect keeps skin healthy and refreshed. Made with California-grown Aloe Vera.

 

Is Nature Republic natural?

Nature Republic is committed to innovating using natural ingredients and tried-and-true science to bring you the best that beauty has to offer. Inspired by nature's gifts, our products are made with pristine and clean natural ingredients. Our formulas are high-performance, tried and tested, yet gentle and nourishing on your skin.

 

Who owns Nature Republic?

Nature Republic is a South Korean brand founded by Jung Woon-Ho. As part of the Nature Republic family, Nature Republic Irvine Spectrum is locally and woman-owned and operated here in Orange County, CA.